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Problems with free gift and forum sign up

Moderators: ciaran, Bullajami

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3 posts • Page 1 of 1

Problems with free gift and forum sign up

Postby rfrankb4 » Dec 22 2009

My wife recently signed up for Pokerstars with the free gift package and completed the required VPP.

She had some trouble completing the order form and it gave her an error message a few times but eventually started telling her that the order had been placed for that screen name. (this was while the forums were down potentially causing some problems)

What does she need to do in order to check that this order was properly placed?


Additionally she has been unable to sign up for the forums under her perfered screen name since she did not receive the confirmation email. Is there a way to check that she entered her email address correctly or does she simply need to tray again with a different screen name.
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rfrankb4
 
Posts: 291
Joined: Jun 25 2006
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Postby niin » Dec 23 2009

PM Ciaran on the forum and he'll get it sorted out. We're still trying to completely recover from the issues we had a few weeks ago.
niin
ITH Software Programmer
 
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Joined: Jun 15 2004
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Re: Problems with free gift and forum sign up

Postby ciaran » Dec 23 2009

rfrankb4 wrote:My wife recently signed up for Pokerstars with the free gift package and completed the required VPP.

She had some trouble completing the order form and it gave her an error message a few times but eventually started telling her that the order had been placed for that screen name. (this was while the forums were down potentially causing some problems)

What does she need to do in order to check that this order was properly placed?


Additionally she has been unable to sign up for the forums under her perfered screen name since she did not receive the confirmation email. Is there a way to check that she entered her email address correctly or does she simply need to tray again with a different screen name.


Let me know the login and order details and I can look into it. The order forms should actually be fixed shortly, but in the interim I can manually process orders as well.
ciaran
ITH Support
 
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Joined: Sep 10 2004
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